🛡️ Safe Gaming Policy

criktx Responsible Gaming:
Your protection is our priority

Play safely while keeping gaming enjoyable — criktx helps you build healthy gaming habits. For players aged 21 and above only.

21+
Important Notice

Online casino and betting is for players aged 21 and above only. Gaming addiction is a mental health issue. If you feel gaming is getting out of your control, contact our support team immediately.

Why Responsible Gaming Matters

criktx believes that entertainment and safety can go hand in hand.

As a trusted online gaming platform in Bangladesh, criktx always places the wellbeing and peace of mind of our users first. Gaming is an enjoyable form of entertainment — but if it becomes an addiction, it can have a serious impact on family, finances, and mental health.

The core principles of responsible gaming are: setting a gaming budget in advance, avoiding the habit of playing repeatedly to chase lost money, and not treating gaming as a source of income. At criktx, we provide a range of effective tools and services to help you maintain these healthy habits.

Our responsible gaming policy rests on three core pillars: age verification (21+), personal limit controls, and easy access to professional support. Read the sections below to learn how you can ensure a safe and enjoyable gaming experience.

Our Protection Tools

These six tools are always at your fingertips to make responsible gaming easier at criktx.

Age Verification (21+)

criktx is for players aged 21 and above only. We verify age at registration, and accounts of underage users are closed immediately. If you want to keep your account protected from minors, let our support team know.

Deposit Limit Setting

You can set a daily, weekly, or monthly deposit limit. Once a limit is set, lowering it takes effect immediately, but increasing it requires a waiting period — this gives you time to reconsider before spending a larger amount.

Loss Limit Setting

Decide in advance how much you are willing to lose within a set period. Once you reach that limit, criktx will automatically pause your gameplay temporarily. This protects you from the temptation of quickly chasing back your losses.

Session Time Limit

It can be hard to keep track of time while playing. At criktx, you can set a maximum session length — when the set time is up, you will receive an automatic alert and have the option to take a break from the game.

Time-Out Feature

Take a temporary break of anywhere from 24 hours to 30 days. During a time-out, your account cannot be logged into and no deposits or bets can be placed. If you feel you need a break, let us know via live chat and we will arrange it straight away.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, choose self-exclusion. You have the option to close your account from 6 months up to permanently. Taking this step is a sign of courage, not weakness.

Assess Yourself

Answer these questions honestly — they will give you a clear picture of your gaming habits.

01

Are you spending more than your set budget and feeling regret afterwards?

02

Is the urge to play repeatedly to recover lost money increasing?

03

Have family or friends expressed concern about the time or money you spend on gaming?

04

Do you feel restless or anxious when you are unable to play?

05

Do you have a tendency to skip work, studies, or daily responsibilities to play?

06

Has the thought of playing with borrowed money or by drawing on your savings crossed your mind?

If the answer to any of the above questions is "yes" — that is a warning sign. Contact us immediately via criktx live chat, or take a time-out or self-exclusion on your own. Seek professional mental health support if needed.

The Golden Rules of Healthy Gaming

Following these simple rules will keep gaming enjoyable at all times.

💰 Budget Planning

Only play with money you can afford to lose without it affecting your daily life.
Set a fixed budget before you start playing and stick to it.
The minimum deposit amount is ৳200 — start with a small amount.
Never play with credit card funds or borrowed money.

⏱️ Time Management

Decide in advance how long you will play each day and set an alarm.
Give priority to time with family, friends, and work over gaming.
Never spend your sleep time or meal time on gaming.
Keep at least one "gaming-free day" every week.

🧠 Mental Wellbeing

Do not play when you are angry, sad, or under stress — it makes things worse.
Do not think of gaming as a source of income or a solution to financial problems.
Every game is an independent event — it has no connection to previous losses or wins.
When you lose, treat it as the cost of entertainment, not as a failure.

👨‍👩‍👧 Family and Community

Do not hide your gaming from family — transparency strengthens relationships.
Make sure children and minors cannot access your account.
Listen carefully when loved ones express concern.
Take part in social activities beyond gaming.

Steps to Set Your Limits

Follow just a few steps to set a deposit limit or self-exclusion at criktx.

1

Log in to your account

Go to the criktx login page and access your account.

2

Open account settings

From the profile menu, select the "Responsible Gaming" section.

3

Choose the limit you want

Pick what you need — deposit limit, loss limit, session time, or time-out.

4

Save and confirm

Save your changes — lowering a limit takes effect immediately.

5

Contact us if you need help

Reach us via live chat for anything — we are available 24/7.

🎧 Support and Counselling Services

There is no shame in talking about gaming problems. The criktx support team is by your side in Bengali, seven days a week, 24 hours a day.

24/7 Live Chat — instant support in Bengali
[email protected]

We can help with:

Setting deposit and loss limits
Activating a time-out or self-exclusion
Reviewing account activity
Reviewing gaming history
Getting information about professional support

Frequently Asked Questions

Answers to frequently asked questions about responsible gaming.

criktx in Bangladesh is only for players aged 21 and above. Age is verified at registration, and accounts of underage users are closed immediately. If you suspect someone is using an account on behalf of a minor, please contact us.

After logging into your account, go to the "Responsible Gaming" section in your profile settings. There you can set a daily, weekly, or monthly deposit limit. Lowering the limit takes effect immediately. If you have any issues, contact us via live chat.

Once self-exclusion is activated, your account will be locked for a set period or permanently. During this time, logging in, depositing, or placing bets will be completely impossible. To activate self-exclusion, contact us via live chat or at [email protected]. There are three options: 6 months, 1 year, or permanent.

A time-out is a temporary break — from 24 hours up to 30 days. When the period ends, the account is automatically reactivated. Self-exclusion, on the other hand, is longer-term — a minimum of 6 months — and cannot be cancelled by you while it is active. For serious concerns, self-exclusion is the more effective option.

Common signs include: spending more than your budget, repeatedly playing to try to recover lost money, feeling restless when you cannot play, hiding your gaming from family or friends, neglecting other responsibilities to play, and playing with borrowed money or by drawing on your savings. If you notice these signs, seek help right away.

In your account settings, the "Transaction History" section shows all your deposits, withdrawals, and betting history. Reviewing this history regularly is an important part of responsible gaming. If you have trouble understanding any information, ask us for help via live chat.

Play safely, enjoy yourself

Enjoy cricket betting, slots, and live casino at criktx — all responsibly. If you have questions, visit our FAQ page.

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