criktx Privacy Policy

criktx ("we", "our", or "platform") is a trusted online gaming and cricket betting platform in Bangladesh. We take the privacy of our users ("you" or "user") very seriously and are committed to keeping their personal information secure.

The purpose of this privacy policy is to clearly inform you how criktx collects your personal information, for what purposes it is used, how long it is stored, and with whom it is shared — if at all. By using our platform, you agree to the terms of this policy.

This policy is reviewed regularly and updated when necessary. In the event of any significant changes, we will endeavor to notify you through the platform or by email provided at the time of registration.

We collect various types of information during registration and use of services on criktx. This information can be divided into two main categories:

2.1 User-Provided Information

Information you provide directly includes:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• National ID card or passport details (when identity verification is required)
• Payment-related information — bKash, Nagad, Rocket, or Upay account numbers, bank account details
• Address and location information
• Contact details provided through live chat or email

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and unique device identifiers
• Browser type, operating system, and device information
• Date, time, and page usage history when accessing the platform
• Information collected through cookies and similar tracking technologies
• Gaming and betting activity logs and transaction details

criktx uses your personal information only for specific and legitimate purposes. The purposes for which we use information are:

• Account Management: For creating, verifying, and managing your account. To ensure the registration process and login security.
• Identity Verification: Age and identity verification is carried out to ensure that only individuals aged 21 or above use the platform.
• Financial Transaction Processing: To process deposits and withdrawals, coordinate with payment gateways, and ensure transaction security.
• Customer Service: To provide support via live chat and email, resolve complaints, and address technical issues.
• Security and Fraud Prevention: To detect suspicious activity, ensure account security, and prevent unauthorized access.
• Service Improvement: To analyze user experience and improve the quality of the platform and services.
• Responsible Gaming: To assist users with responsible gaming support and limit-setting when needed.
• Legal Compliance: To carry out activities necessary for complying with applicable laws and regulations.

criktx uses cookies and similar technologies that are stored in your browser. These help remember your visit session, maintain your login state, and improve the performance of the platform.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform. Certain services are not available without them.
• Functionality Cookies: For remembering your preferences and settings — such as language preferences and information related to your session.
• Analytics Cookies: To monitor platform usage and help improve service quality.
• Security Cookies: Help with account protection and preventing fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

criktx does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We rely on trusted third parties to operate our services — such as payment processing companies (bKash, Nagad, Rocket, Upay, and associated banks), technology service providers, and game software developers. These partners receive only the information that is necessary and operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in order to comply with court orders, lawful requests from law enforcement agencies, or applicable laws.

5.3 Fraud and Security

Information may be shared with relevant authorities to detect and prevent fraudulent activity, ensure platform security, and protect other users.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases, the standards of this privacy policy will be maintained.

criktx adopts industry-standard technical and organizational measures to ensure the security of your personal information. The key elements of our security framework are:

• SSL Encryption: All data transmission between our platform and your device is secured through SSL/TLS encryption, which prevents unauthorized access by third parties.
• Encrypted Databases: Stored personal information is kept in encrypted databases. Sensitive financial information is stored using specially secured methods.
• Access Controls: Only authorized personnel can access user information, and strict authentication procedures are followed for this purpose.
• Regular Security Audits: Regular security assessments are conducted to identify potential vulnerabilities and keep security measures up to date.
• Firewall and Network Security: Advanced firewall technology and network monitoring systems are used to prevent cyber attacks.

However, it is important to note that no method of transmitting information over the internet or storing it digitally is one hundred percent secure. We are committed to ensuring the highest level of protection, but a complete guarantee of security cannot be given.

We store your personal information only for as long as necessary. The retention policy for specific types of information is as follows:

• Account Information: Retained while the account is active and for a set period after account closure to meet legal obligations.
• Financial Transaction Records: Retained for the period required under financial laws and regulations.
• Identity Verification Documents: Retained for a specified period after account closure in accordance with applicable regulations.
• Communication History: Retained for the period necessary to improve customer service quality and resolve disputes.
• Logs and Usage Data: Kept for a limited period for security analysis and service improvement.

After the retention period ends, information is securely and permanently deleted or anonymized so that it can no longer be linked to you.

You have the following rights regarding your personal information, which criktx respects:

• Right of Access: You have the right to request a copy of the information we hold about you.
• Right to Rectification: If there is any inaccuracy or incompleteness in your information, you can request that it be corrected.
• Right to Erasure: You have the right to request deletion of your information in certain circumstances, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: In certain circumstances, you can request that the use of your information be restricted.
• Right to Data Portability: In some circumstances, you can request to receive your information in a machine-readable format.
• Right to Object: You have the right to object to your information being used for specific purposes.

To exercise these rights, please contact our support team. We will respond to your request as promptly as possible.

criktx provides services only to individuals aged 21 or above. We do not knowingly collect information from minors or allow them to use the platform.

An age verification process is conducted at the time of registration. If we are informed that a minor has used our platform, we will immediately close the relevant account and delete the collected information.

Parents and guardians are requested to monitor their children's internet use. If you encounter a suspicious situation, please contact our support team.

criktx may review and update this privacy policy from time to time. The policy may be changed to reflect changes in services, legal requirements, or alignment with industry best practices.

If significant changes are made to the policy, we will display a notice on the platform and update the "Last Updated" date at the top of the page. Continued use of the platform after changes means you agree to the updated policy.

We therefore advise you to review this privacy policy on a regular basis. If you have any questions about a change, please contact our support team.

Our platform does not contain any external links to third-party websites. However, if for any reason you visit a third-party site, please be aware that those sites have their own privacy policies which differ from criktx's policy.

criktx is not responsible for the privacy practices or content of third-party websites. You are advised to read the privacy policy of any third-party platform before using it.

This privacy policy is governed in accordance with the relevant legal framework. Any disputes relating to this policy will be resolved through discussion where possible.

criktx strives to operate in a manner consistent with this policy and is committed to protecting the privacy rights of its users. If you have any concerns about this policy, please contact us — we will endeavor to find a resolution.